🌟 Guide to ISM Provider Payment Instructions

Welcome to ISM's Knowledge Hub! 👋

Today, we're exploring how service providers can manage payments through ISM for NDIS participants. Whether you're an NDIS participant, a carer, or just curious about plan management, we've got some valuable insights to share. Let's break down what this means for you and your NDIS journey:

Key Steps for Providers:

1. Submit Consent Form: Providers may need to submit a written consent form (service agreement) or have the participant submit a Provider Payment Consent form to access NDIS funded supports.

2. Invoice Requirements: Ensure invoices contain all necessary details such as tax invoice status, invoice number and date, service provider and participant details, service date, line-item description, quantity and rate, total amount due, and bank account details.

Processing and Payment:

• Processing Time: Invoices are processed within 1-2 business days.

• Payment Timeframe: Funds are deposited into the nominated bank account within 5 business days.

• Remittance Advice: A remittance advice will be sent upon payment. Contact ISM if you don't receive it within 5 business days.

• Invoices and Statements: planmanager@ndism.com.au

• Quotes, Reimbursements, and General Enquiries: support@ndism.com.au

To avoid delays, providers must ensure their invoices meet all listed requirements. Missing information can result in processing delays.

• Submit consent forms promptly to start using ISM's financial intermediary services.

• Ensure all required invoice details are provided for timely processing.

• Contact ISM if there are any issues or delays in receiving payments or remittance advices.

We hope this guide has been helpful! Remember, your NDIS journey is unique, and we're here to support you every step of the way. Got questions or want to chat more about this? Don't hesitate to reach out to your friendly ISM team. We're always here to help you make the most of your NDIS plan! 😊💪